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Salesforce Support Analyst - Full Remote

Full time Sri Lanka, Fort
For an international organization in New York, we are urgently looking for a REMOTE Salesforce Support Analyst. Candidates need to be fluent in English. All positions are long-term. This position is open for contractors and employees.
Candidates need to be able to work 4-6 hours per day in the normal office hours of New York, US. Example 9 AM NY time equals 7:30 PM.

Tasks and responsibilities:
  • Work with an agile team to manage support activities for Salesforce, Conga Composer, and Form Assembly implementations;
  • Provide end-user support
  • Perform system configurations such as working with custom objects, triggers, and workflows.
  • Create and maintain Conga Reports;
  • Create and maintain Form Assembly forms/campaigns;
  • Create and maintain complete documentation for configuration specifications;
  • Assist with system maintenance;
  • Assist in the gathering of requirements, propose solutions and workarounds based on platform features and limitations;
  • Communicate technical solutions/concepts with trade-offs, risks, and benefits;
  • Support data activities including extracting, normalizing, mapping, and uploading data as required. Ensure data integrity through the appropriate use of de-duping and data loading tools;
  • Develop and conduct training sessions and update training materials;
  • Keep abreast with new Salesforce features and functionality and provide recommendations for process improvements;

  • Bachelor’s degree in Information Technology/related field or equivalent professional experience is required;
  • Demonstrated Salesforce production support experience with attention to detail and track record of delivering against objectives;
  • +5 years of experience configuring and deploying Salesforce solutions;
  • 3 years of experience in building forms and reports with Form Assembly and Conga Composer;
  • Knowledge of security and access control in Salesforce Lightning Enterprise Edition, project deployments, and environment management;
  • Fluent in English;
Please send your resume and motivation to apply@goproconsultancy.com.​